On the morning of December 19, Ukrainians managed to encounter problems while working with PrivatBank. For example, some users of the mobile phone top-up terminal never received money into their account.
I topped up my account at 09:40 at the terminal in one of the bank branches. More than an hour has passed, and there is still no money,” Inna, a resident of the capital, complained to “KP in Ukraine.”
But problems arise not only with paying for the phone; it is also difficult to get into your personal account on Privat24. To enter their “office”, some Ukrainians reload the page several times.
Privat24 also has problems with mobile replenishment. When you enter the Vodafone number, the information appears: “the operator cannot top up the number.” Waiting to connect with the operator themselves in the “online help” service takes more than 5 minutes. In a message from a specialist, he confirmed to us that there really are problems with replenishing a mobile phone.
Unfortunately, at the moment there may indeed be delays in making payments by PrivatBank clients through the Privat24 Internet bank to top up MTS (Vodafone). We apologize to you for the inconvenience caused and ask you not to repeat the payment so that it is not duplicated later,” said Margarita, the operator.
The bank operator also emphasized that specialists are already working on resolving this issue, but “the exact time of the payment is not yet available.”
The government does not know how Privat-24 will work
The head of the NBU, Valeria Gontareva, could not say unequivocally whether Privat24 would become state property.
The Privat24 system, now the team of the National Bank and the team of the Guarantee Fund, this is more than 100 people, is located in PrivatBank in Dnepropetrovsk, and all ownership of all programs, software, all fixed assets of this bank we will determine where it is located , - said Gontareva. - I can’t tell you about the Privat24 program, but if you look at Oschad24 or Raiffeisen24, or Alfa24, you may find some more additional services that were there, well, they are not very different. This is such a marketing ploy.
Let us remind you that in connection with the decision on which the government made last night, the bank will suspend payments to legal entities for a day. Victoria Strakhova, manager of financial sector reforms at the project office of the National Reform Council, announced this today, January 19.
Yes, there will be a stop for 1 day of CORPORATE payments. This has nothing to do with liquidity or any other indicators of the bank. This is a technical necessity due to the procedure for changing control and the peculiarities of the legislation,” she wrote on Facebook.
Mobile communications are an integral part of the life of modern society. PrivatBank also understands the importance of cellular communications: replenishing your mobile phone account using the same-name banking is the simplest and most convenient option. Privat 24 is also available for owners of smartphones running iOS or Android.
Originally created for long-distance communication, cellular communications now provide many opportunities. The owner of a mobile device has access to information and entertainment content, Internet banking, storing personal videos and photos in the memory of the phone itself, etc. To use cellular communications, do not forget to top up your account on time!
Privat 24: top up your mobile phone account
After the standard procedure for logging into Privat 24, you will see the main page. On it, the most popular system pages for the user are located in blocks, including the field for replenishing the phone. Enter the details, click “Top up” in Privat 24, your mobile account will increase within an hour.
PrivatBank offers the second option to top up your mobile phone on the “All services” page.
Select “Communication services/Telephone top-up” - a data entry field will open. Enter here:
- phone number;
- amount;
- in the drop-down menu, select the card from which money will be withdrawn;
- If you want to make a regular payment, check the box next to this phrase.
When you fill out all the details, step two is to confirm that the data has been entered correctly. Send the correctly completed payment to the trash; if you find an error, go back and correct what you wrote. The final stage is to confirm the transfer to the mobile operator account.
The third option for Privat 24 to top up your mobile account is the “Archive” item. All previously performed operations are saved here. Simply find a similar payment, change the amount if necessary, and repeat the payment.
Privat 24: top up your mobile phone via the application for iOS or Android
You can pay your mobile operator for services at any time through a smartphone application. It is available to users in two versions: for iOS and Android.
Procedure.
- To log into the banking system, enter your phone number and password.
- Click on the window with the question “Do you want to top up your mobile phone?”
- Enter the number for replenishment and select the card from which payment will be made.
- Click "Next" and confirm the payment.
With convenient banking, it’s easy to top up your mobile phone; PrivatBank provides electronic products that will help you always stay in touch!
The Privat 24 system opens up a number of opportunities for users, which are carried out via the Internet without leaving home. For example, you can top up your Intertelecom account balance so as not to lose access to the network. There are two easy ways to do this:
Through the “personal account” Privat 24
You can pay for Intertelecom through your profile in the Internet banking system, following simple instructions in several steps:
- First, you need to log into the “personal account” of Privat 24 and click on the “all services” tab.
2. From the list that opens, select the item “communication services” and “phone top-up”.
3. Next, fill in the transaction details: phone number, top-up amount and debit card. If you enter this information into the system’s memory by checking the box next to the phrase “make the payment regular,” next time you won’t have to waste time filling out the form. After all the manipulations, click “replenish” and the operation is accepted for execution.
This method is suitable for constantly paying your bill, as you can remember the payment.
If you need to pay this Internet bill one time, you don’t have to go to your Privat 24 profile, but use a Privatbank Visa or MasterCard card. To make a payment you will need a CVV code. It consists of 3 digits and is located on the back of the plastic.
The algorithm of actions is as follows:
- We go to the Privat 24 website, but do not log into the “personal account”. In the leftmost column we find the item “utilities and other types of payments” and click.
2. The tab menu opens, where there is an “Intertelecom” item that you need to click with the mouse.
3. Then a virtual payment form appears, where we fill in the details:
- Subscriber number;
- Replenishment amount;
- Card number;
- CVV code.
Click the “pay” button and wait for the operation to complete.
As you can see, the process is quite simple, but there are important nuances that you need to know:
- Sometimes the transfer of money may be delayed due to system load. This often happens in the first days of the month, when the payment deadline is due for most Intertelecom subscribers. Therefore, it is recommended to top up your balance a little earlier so as not to be left without the Internet for several hours. If such a situation does arise, you just need to wait. After some time, the money will be credited to your account.
- There are rare cases when a payment is delayed for several days or does not arrive at all. If after 2 - 3 days the money has not arrived, you need to contact Privatbank or Intertelecom for help. This can be done through the official website, hotline or office of the organization. You can prove the fact of payment using an electronic check. It is best to save it immediately after surgery. Otherwise, the check can be easily found in the “payment archive” on the Privat 24 website. After the circumstances of the delay are clarified, the money will be returned to the user.
Thus, paying an Intertelecom bill will not be difficult even for a beginner.
You can top up your account from a PrivatBank card in one of six available ways. Let's take a closer look at all PrivatBank services, through which you can easily top up your mobile balance in just a few minutes.
Each mobile subscriber chooses the most convenient and profitable way to top up his account:
- Using ATMs;
- Self-service terminals;
- Through the PrivatBank mobile application;
- Through online banking Privat24;
- A set of SMS commands;
- Using the online account replenishment service.
How to top up your account from a Privat card using an ATM?
In order to top up your phone through a PrivatBank ATM, you need to insert the card into the receiving slot and enter the PIN code. The monitor will display all types of services that can be provided through the PrivatBank ATM. In our case, it is necessary to select communication services. In the next window, select “Top up your phone”. Enter the phone number and click the “Correct” button.
Next, you need to indicate the payment amount and click the “Correct” button. We check the correctness of the entered phone number, the amount and click the “Continue” button. If there are enough funds on the card account, the operation will be completed successfully. Your operator will send you a notification about topping up your balance via SMS. To receive a receipt for payment for the service, click “Complete work”.
How to top up your phone from a PrivatBank card through the terminal?
To top up your mobile balance from a card account in a PrivatBank self-service terminal, you must have a bank card with you. On the recharge page, select the desired operator, enter your phone number, then click “Continue”. This command will redirect you to the payment page. Select "Pay by card", insert the plastic into the receiving slot and enter the PIN code. After specifying the replenishment amount, click “Confirm payment”.
How to top up your account via a PrivatBank card using a mobile application?
The Privat24 mobile application runs on the Android, Windows Mobile or iOS operating system. You need to download it, install it on your device and log in. To top up your phone balance, click the “Top up” button, enter the number, indicate the payment amount, select the card from which the funds will be debited and click “Next”. The next step is to confirm the payment with a password in Privat24. If the payment is successful, the money will be debited from your card account and you will receive an SMS notification from your mobile operator that your balance has been successfully replenished.
How to top up an account with a PrivatBank card via Privat24 Internet banking?
PrivatBank cardholders can make payments online through the Privat24 service. To make transactions in your personal account, you must log in. Authorization in the system involves entering the phone number attached to the card account and a password.
Please note that linking the number to which bank cards are assigned is carried out at an ATM or PrivatBank terminal. To do this, you need to enter the “My Data” menu and specify your phone number. The system will send you an SMS with a password, which must be indicated in a special column on the ATM monitor.
Topping up your phone balance is carried out in the “Communication Services” tab. In the drop-down menu, select “Top up your phone”. We enter the phone number whose balance we are going to top up, indicate the amount to top up and select the card from which the funds will be debited, click “Top up”. After making sure that the entered data is correct, we confirm the transaction.
Once the transaction is confirmed, the money will be credited to your account within 5 minutes. The mobile operator will notify you about the top-up via SMS message, which will indicate the top-up amount and the current balance.
Autopayment in Privat24
The “Autopayment” service in Privat24 is designed for automatic replenishment of mobile phone accounts. When the service is activated, the mobile balance will be replenished by the specified amount when the minimum threshold is reached.
To activate automatic payment, log in to Privat24, go to the “All services” section, select “Regular payments”. To set up the service, you need to indicate your mobile phone number, which will be replenished automatically, and click the “Set up a regular payment” button. Next, you need to set the payment period, select “Pay as you spend”, indicate the card from which the payment will be made, the payment amount and set the threshold amount, upon reaching which the automatic payment will be made.
How to top up your phone using a PrivatBank card using a set of SMS commands?
You can top up your account without leaving home using SMS commands. To do this, it is enough to have a PrivatBank debit or credit card and a mobile phone. Since all PrivatBank cards are automatically and absolutely free connected to SMS banking, users can only use this service. The ability to create payment templates will save your time and make replenishment transactions in just a few touches.
So, in order to top up another phone from a Privat card using an SMS command, just send a free SMS to the number 10060 with the text: payХХ+ХХХХ+7123456789, where:
- XX – replenishment amount;
- XXXX – last 4 digits of the bank card number;
- 7123456789 – phone number.
To top up your number, the text of the message should look like this: payХХ+ХХХХ, where:
- XX – replenishment amount;
- XXXX – the last four digits of the card.
The command is typed without spaces; the connecting symbol “+” must be typed.
How to top up your phone from a PrivatBank card using the account top-up service?
PrivatBank cardholders who are not registered in Privat24 can top up their phone using:
- Online account replenishment service;
- Internet terminal.
To transfer funds to a mobile account from the official website, follow the appropriate link and select “mobile top-up” in the menu, select a mobile operator, indicate the phone number, amount, card details and click “Pay”.
The instructions for replenishing your account via the Internet terminal are similar. To begin, select the payment category we need – “Mobile communications and telephone”, enter the phone number and payment amount, and click the “Pay” button. Next, you will be redirected to the payment page, where you will need to indicate:
- Bankcard number;
- Its validity period;
- Three-digit security code (appears on the back of the plastic).
The next step is to click the “Next” button. After this, you will receive an SMS message containing a one-time password to confirm the operation. Enter your password in the appropriate field to confirm the transaction. In a few minutes the funds will be credited to your account.
Is it possible to top up a card of another bank through a PrivatBank terminal?
Owners of Visa and MasterCard bank cards issued by other banks can use PrivatBank self-service terminals. At the same time, they can carry out any transactions, including replenishing the card, withdrawing cash, making transfers, etc. To do this, you just need to activate your card by confirming the login with the password received via SMS message to the number you specified.
To top up your card in the PrivatBank terminal, log in and select the “Top up card” menu. After successful authorization, insert the plastic into the receiving slot and indicate the replenishment amount. Next, insert cash into the bill acceptor and confirm the amount on the screen.
When transferring funds to a card account, it is recommended to print a receipt, which confirms that you have actually deposited funds. If any failures or technical malfunctions occur, you can solve the problem only by presenting a receipt.
An important point in the case of replenishing a card of another bank through a PrivatBank terminal is the size of the commission, which depends not only on the card issuing bank, but also on the type of payment system.
