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In this article we give reasons why the Play Market does not work, as well as 12 ways to access it and solve the problem.
Play Market does not always work on devices, there are many explanations for this. Incorrect configuration of the gadget, problems with software and connection - all this could be the reason. There are also external ones, when it refuses to work due to problems on the server. Let's look at this in more detail.
Resetting Play Market settings
Let's try resetting the settings, because... the problem may be a large amount of unnecessary information. For this:
- go to "Settings";
- go to "Applications"/"Application Manager";
- select "Google Play Services";
- Select the item "Memory";
- Click "Clear cache".
After this, it won't hurt to reboot your device.
Uninstalling updates
If updates have been installed that contain flaws, you need to return the service to its original state. To do this, in the Google Play Market settings (see the previous paragraph), select “Remove updates”. After this, we also reboot the device, go to the store, install the latest updates that will make the system more stable.
What if it's "Google Play Services"?
Similar to the situation with the Play Market application, you need to go to the “Services” settings. Go to “Applications”, select “Google Play Services”. You also need to clear the cache there. Restart your smartphone/tablet.
Activating the Download Manager
The download manager may have been accidentally disabled. For example, if you tried to solve other problems with the device. In this case you need:
- go to "Settings";
- go to the "All" section;
- select "Download Manager";
- turn it on;
- restart your smartphone.
Deleting a Google Account
This is a last resort measure, so synchronize all settings and data before deleting your account. Next, perform the following steps:
- go to "Settings";
- go to the "Accounts" tab
- select Google;
- click on the mailbox, select "Synchronize";
- save all data;
- Click "Delete account".
Remove incompatible apps
Many programs can only negatively affect the operation of the system, in particular the Play Market. Therefore, check the downloaded applications, remove all unnecessary ones and try to restart the device.
Check date and time
Google may refuse requests to download applications if the date and time are configured incorrectly and synchronization is disabled. For this:
- Go to "Settings";
- Go to the "Date and Time" tab.
Reset Android settings
This measure is one of the radical ones: all data on the smartphone is deleted. But if all else fails and your Google account cannot be restored, do the following:
- Go to "Settings";
- Find "Backup and Reset" there;
- Perform a factory reset.
Remember to sync all data before deleting. Go to Settings>Accounts>Google. Select an account and click "Synchronize".
Play market doesn't work
Many users are faced with such a problem that Google stops functioning for unknown reasons, producing errors of various numbering, which are unlikely to mean anything to ordinary users. And sometimes this problem can occur quite often on one device.
First of all, you need to understand that the service may work due to technical problems related specifically to the service itself, or due to some problems related to our mobile device. In this article we will try to give advice on how to troubleshoot this problem.
The simplest reason is that you deleted the play market. You can download it again. We also advise you to download an alternative market - this.
Updated 07/14/2018
If your Play Market has been updated and stopped working, try downloading the old version. The latest update 10.8.23-all made a big problem (Android 5.1). If your phone freezes, the processor loads up to 100%, then freezes and does everything you tried to do while it was frozen, a hard reset will not help, rolling back to the old version of Google Play will help.
Updated 04/23/2018
If the play market stopped working for you on April 22 or 23, 2018, this is due to Telegram being blocked.
Google crashes: why don't services work? On the night of April 21-22, thousands of Russian users complained about the inaccessibility of the Google website. On April 16, Roskomnadzor blocked 655,532 IP addresses associated with Amazon and about a million more Google addresses. We hope that the blocking is temporary, but in the meantime you can use our site, look at the application and games in the site menu, you might like something. Add the site to your bookmarks.
To make the application work, you can try.
No matter how trivial it may sound, the first thing you need to do is reboot your smartphone, because sometimes the system can freeze, and a simple reboot will return it to working condition.
2. Reconfigure Google Play Market
1). Go to the “Settings” section;
2). Open the “Application Manager” section (on some devices this column is simply called “Applications”);
3). Find it in the Google Play list and click on Market
4). Here we need to click either “Erase data” or “Clear cache” - on different device models this column may be called one way or another.
If after this the problem has not been solved, we will look for a solution further.
3. Get rid of application updates.
We also go to the “Settings” section, then to “Applications”, but do not erase the data, but click “Delete updates”. Thus, the Market will return to its original state, when the program was just installed on the smartphone.
4. Reset Google Play Services settings.
We do the same as in the second point, only we select not the Market itself, but “Google Play Services”. Then we clear the data and cache.
5. Google Accounts is not activated in Settings
To enable the application, you need to go to the “Settings” section, then to “Applications”, then click on “All”. Find the item “Google Accounts” and activate the program.
6. “Download Manager” is disabled
Go to the settings section in “Applications”, then to “All” and find the “Download Manager” section in the list. If the manager is not activated, you need to enable it. But if it's enabled, you don't need to change anything. So the problem lies elsewhere.
7. Removing your Google account and restoring it
To delete an account, go to “Settings”, then find “Accounts and synchronization settings”; in some devices this column is called “Accounts and synchronization”. Here we delete the account and then restore it.
8. Programs that prevent the Google Play Store service from working
Some applications you have installed may block the Market. Therefore, carefully go through the list of installed programs; it is likely that some programs do not allow the Market to work fully. Such service-blocking applications include Freedom.
9. Troubleshooting the “hosts” file
So, you actually have Freedom installed on your device. Then the ninth point will certainly help you understand the current problem. But in this case, root rights are required. First of all, you will need to disable the Freedom application. You can do this by going to Stop. After we have disabled it, feel free to delete it.
That's not all, next we will need the Root Explorer program. Downloading it is not difficult. So, we have the program. Next, go along the path “/system/etс/” and find the hosts file. You can open it using any text editor. In this file we need to leave only one line: “127.0.0.1 localhost”. If it is not there, we register it ourselves. There should not be any other lines.
10. Reset settings - Hard Reset
The toughest, but time-tested method. Thus, we delete absolutely all data located on the internal storage. If you have a memory card installed, then there is no need to worry about it, all data will remain safe.
And so, go to “Settings”, click on the “Backup and reset” item and select “Reset settings”. After this, we will see the option “Reset phone settings”, then click “Erase everything”.
There is no need to be afraid for your data, since there is a backup copy of the system. It is not difficult for the user to create a copy. You just need to find the “Data backup” item in the settings. As soon as you restart your mobile device after clearing the data, all data can be restored from the compiled copy.
11. Lack of internet connection
Perhaps the problem is the lack of Internet. Go to any browser and try to open a website, but if you can’t do this, most likely you need to solve a problem with the Internet.
12. Set the correct time - “No connection”
Let's say you see the error “No connection”, but you have made sure that the Internet on the device is fully functional. Then you will need to go to the time settings and set the correct time zone and, accordingly, the time itself. To prevent such problems from arising again, you need to create synchronization between time and the network. It's very easy to do. Go to “Settings”, click on the “Date and time” column, and then, next to two columns, check the boxes – “Network time zone” and “Network date and time”.
13. Clean the Clean Master system.
CCleaner, run, click clean. Ready.
14. Error when receiving data from the RH-01 server
If all these tips did not help you, ask questions in the comments and the PlayMarket-androidS site team will help you.
You may have one of the following problems:
- Play store error: insufficient memory.
- Play market error: no connection.
- What do Google Play errors mean?.
Many users complain that Google Play refuses to work, even if the Internet is connected and sites are loading in the browser. There are several ways to solve this problem. Read more about these methods in our article.
Check your internet connection
First of all, you need to check your connection to the Internet. Many users launch Play Market using mobile Internet, which may not be used at all on this tariff. Just kidding, but sometimes it helps.
Reboot your device
It's unlikely, but it's possible that there was some kind of glitch in the Android operating system. To fix the problem, you need to restart your phone or tablet. Experience shows that such a simple solution can help.
Set the exact time
Now let's move on to slightly more complex solutions. If your device is not rooted, then the first thing you should do is set the exact time.
To do this, go to the “Date and Time” subsection in the settings of your device. Here find the item “Network date and time” and synchronize the time with the network. Don't forget to turn on the Internet.
After that, check if Google Play is working.
Remove Freedom correctly
If you are using a program like Freedom, you need to uninstall it properly as it can edit the hosts file. To properly remove Freedom, you need to press the Stop button in time. That is, reinstalling and properly uninstalling the application will solve this problem.
Clear the hosts file
If even after uninstalling Freedom or a similar program that has access to the hosts file, the Market still does not work for you, it doesn’t matter, you can edit the hosts file yourself. To do this, you will need those that are already on your device, otherwise the hosts file would not be able to be edited. The same problem may occur after using programs to obtain root. However, this is no longer so important.
So, to edit the hosts file we need any file manager, for example, ES Explorer. Open the device, grant it superuser rights and follow the address: System - etc. In this folder we find the hosts file, here it is:
Next, click on it and open it in some text editor. We edit the file so that only the top line remains 127.0.0.1 localhost. You delete everything else, including various web and IP addresses.
Be sure to save your changes. Trying to launch Google Play.
Reset Google Play Market settings
Here's what we do. Go to the “Applications” section and find the Google Play Market application here. We go into it and click on the “Clear cache” and/or “Clear data” button.
After this, it is advisable to reboot the device.
Reset Google Play Services settings
Do the same with the Google Play Services service:
And reboot the device again. You can clear the data in both applications and only then restart your smartphone or tablet.
Delete and restore your Google Play Market account
It's not at all difficult to do this. If you remember, our site has already talked about it, but the account itself is not deleted - this is important.
After deleting the profile, reboot your device. If Google Play starts working, you will again have to enter your account information (username and password).
About reinstalling Google Play
There is an opinion that reinstalling Google Play Market can help. Some users claim that it really helps. And everything would be fine, but it’s not clear where to download the Google Play service from.
Google's Play Market is, in fact, the main source of programs and applications for Android tablets and phones. Only a small percentage of users use other application sources, such as Yandex.Store. Therefore, if something happens to him and suddenly the Play Market does not work, does not open, or simply does not enter the Play Market, then for a user who is familiar with computer equipment, this is simply a disaster: nothing can be installed, installed programs are not updated, errors appear on the device, etc. Sometimes the cause of the malfunction is a virus infection, but most often it is just a glitch or a failure of the program itself and the system service. Of course, a complete hardware reset (“hard reset” or “wipe”, as it is also called) will most likely solve the problem, but this is the most extreme method, which I will talk about at the end of the article. In the meantime, let's look at several working ways to solve the problem with Google Play.
Before you do anything, check if you have Internet access from your smartphone or tablet. The fact is that the Google application store requires access to the global network and, if it is not available, displays the error “No connection” or “No connection”. If there are no problems with this, then we perform the following steps.
Step 1. Clear the cache and delete data.
This method helps if the Play Market does not open due to a software glitch. Go to Settings of your phone or tablet and find the Applications item and open the All tab. Find the Google Services Framework application:
(if there is no such item, look for “Google Play Services”). Select it and get to the application information:
Click the “Clear cache” button and then “Erase data”. Next, we look for the “Google Play Store” itself: 
Now you need to restart your Android phone or tablet and check whether the Play Market is working or not.
Step 2. Restart the download manager
Sometimes the cause of problems with the Play Market is a frozen download manager. Let's try to "kick" him. We return to “Settings” -> “Applications” and find “Downloads” in the list of applications:
Forcefully stop the dispatcher and reboot the phone or tablet. After downloading, we return here and check whether the application is active.
Step 3. Check the Hosts file
Problems with the app store may be caused by interference with the system Hosts file. Let's check it out. However, for this you need to get ROOT access to the device. Next, launch some file manager. I prefer to use Root Browser for this. We need to get into the directory
We find a file in it Hosts and open it with a text editor. By default it should look like this:
That is, there shouldn’t be any lines except this one:
As a last resort, this file can simply be deleted and after a system restart it will be created again in its original form.
Step 4: Problems with Google Account Sync
All installed programs on Android are linked to your account. If you have problems with synchronization, then you won’t be able to simply enter the application store. Go to the “Accounts and Synchronization” section:
And manually start full synchronization:
If data synchronization fails, check your Internet access. If everything is fine, then try deleting your account, rebooting and creating it again. If the Google Play Store says You need to log into your account - see.
Step 5. Download Google Play Market and reinstall
If none of the previous steps helped, then you should try reinstalling the Google Play app store itself. To do this, open the “Settings” >>> “Applications” section again and find the Google Play Store there and completely clear it: first the cache, then the data, and finally, delete the updates:
Reboot and check. If everything is fine, the Play Store will download the updates and start.
If all else fails:
The most extreme way to restore operation is to reset your phone or tablet to factory settings. To do this, we save all the data from the phone to the computer to the maximum. After that, go to the “Settings” >>> “Backup and reset” section:
Find the item “Reset settings” and select it. Then we proceed according to the instructions on the phone. As a result, we will get a completely clean device. Google Play Market usually works great after this =). Good luck to all!
